Refund and Return Policy

At Oak Reserve Liquor, customer satisfaction is important to us. This Refund and Return Policy explains the conditions under which refunds or returns may be accepted for purchases made through our website.

Eligibility for Returns

Due to the nature of alcoholic beverages, returns are generally not accepted once an order has been delivered. However, if your order arrives damaged, incorrect, or incomplete, please contact our support team within 48 hours of delivery so we can review the issue.

Damaged or Incorrect Products

If you receive a damaged product or an incorrect item, please contact us within 48 hours of receiving your order. When contacting us, please include your order number and clear photos of the product and packaging so our team can assess the situation and provide assistance.

Refund Approval

If a refund request is approved, refunds will be issued to the original payment method used for the purchase. Refund processing times may vary depending on your payment provider, but typically refunds are processed within 5–10 business days after approval.

Non-Returnable Items

For safety and regulatory reasons, opened bottles, used products, and items that are not damaged or incorrect may not be eligible for return or refund.

Order Cancellation

Orders may be canceled before they are processed or shipped. Once an order has been shipped, cancellation may no longer be possible.

Shipping Costs

Shipping fees are generally non-refundable unless the return is due to an error on our part or the product arrived damaged.

By purchasing from Oak Reserve Liquor, you agree to the terms outlined in this Refund and Return Policy.